Always. It drives me insane when stores do this. Dunnes and Super Valu always give you the item free and refund your money if this happens, and in fairness to them, it doesnt happen very often.
Stand up for your rights,yes (and push it as far as you can right or wrong!). There can be genuine mistakes and the situation can be handled in such a manner that you can see the retailers position but if they come at you with an “attitude”…..well I don’t know about anybody else but that just makes me dig my heels in!! And that comes from both sides of the counter!!
Fair enough if they’ve made an honest mistake, but they could consider that €3 to find out that they have the wrong price displayed as a cost of doing business 😛
People really make their decisions based on price, and will often go for what’s been reduced, I think it’s unfair that in theory a seller can display a “reduced” price to coax someone into paying more than what they’d usually pay for an item, and then tell them at the till that it was a mistake and get a bit more out of those too embarrassed to change the item.
Not saying that all sellers would do this, but you could hardly say that all sellers wouldn’t.
I think most shops would sell you the item at the lower price as a goodwill gesture, even if strictly speaking they’re not obliged to do so.
That said, how can it really be an ‘honest mistake’ to have several printed, detailed leaflets advertising the reduced price? Perhaps the wine had been reduced for a limited period and they forgot to take down the ‘reduced price’ stickers? An ‘honest mistake’ perhaps, but one a responsible retailer should take care not to make, and if they do, should have the grace to charge the lower price quibble-free.
What surprises me it that they didn’t IMMEDIATELY take down the price reduction sign. The fact that it was left there long enough for you to photograph it is disappointing.
It should have been the very first thing they did. Then thanked you for pointing it out. And then gifted you the wine.
Mistakes do happen. They should have promptly sold you the wine for the advertised price, changed their advertised price and that’s it! Satisfied customer, mistake corrected, move on…
If there’s no pressure on them to advertise their prices correctly, then what??
A lot of people, especially if buying more than one bottle, may not notice it, and that is not fair.
Thursday 9 September, 2010 at 2:14 pm
Always. It drives me insane when stores do this. Dunnes and Super Valu always give you the item free and refund your money if this happens, and in fairness to them, it doesnt happen very often.
Thursday 9 September, 2010 at 2:44 pm
Stand up for your rights,yes (and push it as far as you can right or wrong!). There can be genuine mistakes and the situation can be handled in such a manner that you can see the retailers position but if they come at you with an “attitude”…..well I don’t know about anybody else but that just makes me dig my heels in!! And that comes from both sides of the counter!!
Thursday 9 September, 2010 at 4:26 pm
Is that Torres St Valentin? If so €10.95 is a rip off!
Thursday 9 September, 2010 at 5:00 pm
Fair enough if they’ve made an honest mistake, but they could consider that €3 to find out that they have the wrong price displayed as a cost of doing business 😛
People really make their decisions based on price, and will often go for what’s been reduced, I think it’s unfair that in theory a seller can display a “reduced” price to coax someone into paying more than what they’d usually pay for an item, and then tell them at the till that it was a mistake and get a bit more out of those too embarrassed to change the item.
Not saying that all sellers would do this, but you could hardly say that all sellers wouldn’t.
Thursday 9 September, 2010 at 5:42 pm
I think most shops would sell you the item at the lower price as a goodwill gesture, even if strictly speaking they’re not obliged to do so.
That said, how can it really be an ‘honest mistake’ to have several printed, detailed leaflets advertising the reduced price? Perhaps the wine had been reduced for a limited period and they forgot to take down the ‘reduced price’ stickers? An ‘honest mistake’ perhaps, but one a responsible retailer should take care not to make, and if they do, should have the grace to charge the lower price quibble-free.
Friday 10 September, 2010 at 10:31 am
What surprises me it that they didn’t IMMEDIATELY take down the price reduction sign. The fact that it was left there long enough for you to photograph it is disappointing.
It should have been the very first thing they did. Then thanked you for pointing it out. And then gifted you the wine.
Well done for making a stand.
Friday 10 September, 2010 at 11:00 am
Mistakes do happen. They should have promptly sold you the wine for the advertised price, changed their advertised price and that’s it! Satisfied customer, mistake corrected, move on…
If there’s no pressure on them to advertise their prices correctly, then what??
A lot of people, especially if buying more than one bottle, may not notice it, and that is not fair.